Refund policy

If you’re not fully satisfied, you can return your order within 14 days of delivery. Items must be unused, in original packaging, and with tags intact.

To start a return, you can contact us at nish.sanandia@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

At Kanishma Sarees, we take great pride in offering custom and made-to-measure outfits tailored specially for you. Due to the personalised nature of these items, we are unable to accept returns or offer refunds once the order has been confirmed.

This applies to:

Items made to your specific measurements

Products ordered specifically on your request (e.g., custom designs or colours)

Pre-ordered or bespoke items not part of our regular stock

We kindly ask all customers to double-check measurements and specifications before placing a custom order. If you’re unsure or need assistance, please contact us — we’re happy to help ensure your order is just right before it's made.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nish.sanandia@gmail.com.